Refund & Cancellation Policy
Last updated: 16 July 2026
This policy explains how cancellations and refunds are handled for bookings made through Jominap. Refund outcomes depend on the property's owner plan and each property's own house rules.
1. Basic-Plan Properties
Payment is made by direct bank transfer to the owner. Cancellations and any refund are coordinated directly between guest and owner — Jominap does not hold or process these funds and cannot guarantee a refund outcome.
2. Advance-Plan Properties
Payment is processed through Jominap's payment gateway partners. Cancellation requests are submitted in-app; refund eligibility and amount are assessed case-by-case together with the property owner and, where applicable, Jominap's admin team, taking each property's house rules into account.
3. Platform Fee
Jominap's 3% platform fee is refunded in proportion to any approved booking refund.
4. Owner Subscription Fees
Owner subscription fees (Basic RM19/Advance RM39 per month) are not automatically refunded for partial months. Contact Jominap support for subscription billing questions.
5. Contact
For a cancellation or refund request, contact the property owner directly, or reach Jominap support using the details on our website.